Privacy Policy
Mynstrell Limited values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products.
Who We Are
Mynstrell Limited
London, United Kingdom
Email: support@mynstrell.com
We operate worldwide and act as the data controller for the personal information collected through our website.
Who Can Use Mynstrell
Mynstrell is intended for users aged 18 and over. By using our website or placing an order, you confirm that you meet this requirement.
Information We Collect
We may collect the following types of personal information:
Your name and contact details such as email address
Billing and payment information
Order details and purchase history
Custom content you choose to submit, including song stories, messages, or personal notes
Technical data such as IP address, device type, browser, and usage information
Payment details are processed securely by our payment providers and are not stored directly by us.
How We Use Your Information
We use your information to:
Create and deliver your custom Mynstrell products
Process payments and manage orders
Communicate with you about your purchase or support requests
Improve our website, services, and customer experience
Meet legal and regulatory obligations
Your personal stories and submitted content are used solely for the purpose of creating your custom product.
Legal Basis for Processing
We process your data under one or more of the following legal bases:
To fulfil a contract when you place an order
With your consent when you submit information
To comply with legal obligations
For legitimate business interests such as improving our services
Sharing Your Information
We only share your data when necessary to operate our business, including with:
Wix, which hosts our website and provides commerce, forms, and infrastructure
Payment providers supported by Wix for secure transactions
Fulfilment and printing partners for physical products
We never sell your personal data.
International Data Transfers
As we operate worldwide, your information may be processed outside your country of residence. When this occurs, appropriate safeguards are used to protect your data in accordance with applicable privacy laws.
Cookies and Tracking Technologies
We may use cookies and similar technologies to operate our website, improve performance, and understand how visitors use our services.
You can control cookies through your browser settings and, where applicable, through cookie consent tools on our website.
Data Retention
We keep personal data only for as long as necessary to:
Fulfil your order
Provide customer support
Comply with legal or accounting requirements
Custom content and order data may be retained for record keeping unless you request deletion where legally permitted.
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict certain processing
Request a copy of your data
You can exercise these rights by contacting us at support@mynstrell.com
Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact: